Updated September 23, 2020
This post will be updated as we adapt our services and facilities to meet the challenges of this ongoing pandemic.
Check back regularly for updates on available campus services and community resources in Rochester.
Reach out to us directly at 507.285.7100 or WSURstudentservices@winona.edu.
WSU-Rochester Campus Connections
- Please continue to monitor updates from Winona State University.
- Track the impact of COVID-19 on campus with the WSU COVID-19 Dashboard.
- Read the Winona State University “Ready for You” return to campus guidelines.
- Get helpful health and safety guidance from WSU Health & Wellness.
- Connect with helpful resources and online campus contacts with WSU Student Life & Development.
- Receive support from our WSU student services offices.
- Reach out to us on the WSU-Rochester online portal to ask questions and provide feedback.
- Access the WSU COVID-19 Self-Assessment.
- Follow WSU-Rochester on Facebook or Twitter for updates.
WSU-Rochester Student and Campus Services
The WSU-Rochester Student & Campus Services office is open limited hours due to the COVID-19 pandemic. However, we are always here for you! Our team is ready to provide our students, faculty, and staff with assistance from a distance. Please call 507.285.7100 or email firstname.lastname@example.org.
Our SCS office in SS 128 at the RCTC Campus will be open on Mondays and Thursdays from 8 AM-4:30 PM. If you would like to meet with us during these times, we recommend that you contact us to make an appointment. Only one visitor will be allowed in the office at a time.
We will respond to your needs during regular business hours on Mondays-Fridays from 8 AM-4:30 PM or by appointment. Please call 507.285.7100 or email email@example.com.
We can also connect with you in realtime via Zoom, chat, or phone. Please contact us to set up a time to meet at your convenience.
We will also to provide drop-in support in our Zoom Room on Tuesdays from 1-4 PM and Wednesdays from 8 AM-12 PM.
SCS Office Open for Onsite Help
- Monday: 8 AM-4:30 PM
- Thursday: 8 AM-4:30 PM
Email and Telephone Support
- Monday-Friday: 8 AM-4:30 PM
Zoom Room Drop-in Assistance
- Tuesday: 1-4 PM
- Wednesday: 8 AM-12 PM
- Zoom Room Meeting ID: 507 285 7100
We want to stay connected with you. We will be fully responsive to your emails and phone calls during our regular business hours. If you need direct assistance outside of office hours, please let us know and we will schedule a time to connect.
Most Winona State University offices are providing resources and services via phone, email, and video conference, in addition to limited office hours. Please continue to reach out to your individual advisors, faculty, and peers for support.
Updates to WSU-Rochester Facilities
WSU-Rochester at RCTC
WSU-Rochester programs are co-located within the Rochester Community and Technical College campus. See updates on RCTC’s response to COVID-19 for info on campus facilities and services. Face masks must be worn at all times when on any WSU, RCTC, or other affiliated campus or building. All visitors must complete the WSU COVID-19 Self-Assessment before entering the building each day. Please list WSU-Rochester as your location on the self-assessment form.
Please stay connected with your department and instructors for updates on in-person classes at RCTC.
RCTC has listed their fall semester buildings hours and accessible entrances on their website.
Please review the accessible entrances and open hours at RCRTC before planning your return to campus.
RCTC staff and security will be available at every open entrance to help provide assistance and direction as needed. Be prepared to show your WSU student ID at the entrance. Screening tools will be implemented at each entrance including verification of face masks.
WSU-Rochester on Broadway
The WSU-Rochester on Broadway office suite on the 3rd floor of the Riverland Building at 400 S Broadway Ave in Downtown Rochester is open to the public from 8 AM-4:30 PM, Mondays-Fridays. WSU students, faculty, and staff can enter the office suite with proper Warrior ID card access when the Riverland Building is open (daily from 7 AM-7 PM). Your Warrior ID card must be up-to-date and include a proxy number on the back to allow keycard access. Please contact Carolyn Ryno at firstname.lastname@example.org for questions on access to our WSU-Rochester on Broadway offices.
Masks must be worn at all times when inside the building. All visitors must complete the WSU COVID-19 Self-Assessment before entering the building each day. Please list WSU-Rochester as your location on the self-assessment form.
Updates to WSU-Rochester Services
WSU Information Technology Services is here to help if you have questions or technical troubles. Tech support is available to students, faculty and staff in Rochester through online support options: phone, email, and chat when possible. WSU Teach Support is also available for in-visits in Goddard Library 118 on the RCTC campus during business hours by appointment.
Contact WSU Teach support by email TechSupport@winona.edu or call 507-457-5240.
Phone Support: Call 507.457.5240 to speak with a phone technician. Your call should be answered or escalated within 10 minutes during business hours. If your issue requires an on-site visit from a technician, expect to be contacted within 1 business day to schedule the appointment. After hours calls will be returned the following business day.
Email Support: Send your questions to TechSupport@winona.edu and expect a response within 1 business day. Emails received after hours will be replied to the following business day.
Live Support Chat: Follow This Link
AskTech: Responses to frequently asked questions are available at AskTech, an online tool where you can search for answers to common questions or ask a question of your own.
Self Help: Available 24/7, the WSU Technology Knowledge Base is a great resource with information customized specifically for WSU students, faculty and staff.
In-person Support (Appointment Only): In-person support is available by appointment on the RCTC campus in Goddard Library 118.
- 8:00 am – 8:00 pm (Monday – Thursday)
- 8:00 am – 4:30 pm (Friday)
If you do need to come in to Tech Support for an in-person visit, you must make an appointment. Please remember that campus directives require that you MUST wear a face mask and need to practice social distancing.
For the time being, students needing a WSU-Rochester student ID will obtain one remotely. To get your Warrior ID, please email a headshot in .JPG format to tech support at email@example.com along with your Warrior ID number, academic major/program, and the mailing address that your ID card should be delivered to.
Faculty and staff needing a Warrior ID should email a headshot in .JPG format to tech support at firstname.lastname@example.org along with your Warrior ID number, program area and the mailing address that your ID card should be delivered to.
We will mail you your new photo student ID when it is ready.
Career Services is here to support you this summer! Now is a great time to get organized, reflect on your career direction, and check off a few things on your I’ll Get to That Later list.
Zoom appointments are available with WSU-Rochester Career Services advisor Trent Dernbach Mondays-Fridays from 8 AM-4 PM. Email Trent at email@example.com to schedule your personal career advising session. Trent can meet with you on Zoom to help you with resumes and cover letters, interview practice, job search strategies, career advice, career exploration assessments, graduate school applications, LinkedIn profile reviews, and Handshake access support.
Campus Connections and Admissions Advising for Prospective Students
Our admissions advisors remain ready to connect with prospective students.
Individual advising sessions can be held on the phone or online via video conference. To schedule an appointment, prospective students can email firstname.lastname@example.org.
We welcome prospective students to connect online with our admissions advisors to learn about our academic programs, admissions requirements, transfer or graduate options, financial aid, and scholarships. Prospective students can even join us on YouTube for a Virtual Open House highlighting our Path to Purple transfer admissions program.
Check out our Prospective Student Guide for more resources on connecting with us while campus remains closed during the COVID-19 pandemic.
Community Resources for Students
Broadband Internet Access for Students
For students who do not have broadband internet access at home, several regional service providers have created opportunities for college students to get free internet including installation. Please contact your preferred local service provider for information and assistance.
Charter will offer free Spectrum broadband and Wi-Fi access for 60 days to households with K-12 and/or college students who do not already have a Spectrum broadband subscription and at any service level up to 100 Mbps. To enroll call 1.844.488.8395. Installation fees will be waived for new student households.
Comcast Internet Essentials is creating options for more wireless and data access for subscribers and nonsubscribers, including free wifi hotspots nationwide for all and unlimited data for their subscribers.
Minnesota Employment and Economic Development Office of Broadband Development has additional information and resources on reduced rates for Broadband Services.
Helpful Links and Resources
- View updates to WSU’s response to COVID-19
- View updates on the RCTC campus, services, and facilities
- Get tips and resources for making a successful shift to online learning
- Access free online tutoring services through Winona State University
- Access online campus connections through Student Life & Development
- Resources for Prospective Students (PDF)
- Find resources on the RCTC campus and within the community to provide support
- Resources from the United Way of Olmsted County
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